FAQ

  • Do you take special cleaning requests?

    Absolutely. We understand that every home has unique needs, and we’re happy to accommodate special requests whenever possible.

    Whether you need extra attention in specific areas, help with organization, or services like cleaning behind appliances, simply let us know in advance or include it in your booking notes.

    We’ll do our best to tailor the service so your home receives the personalized care and attention it deserves.


  • Are your cleaners bonded and insured ?

    Yes! All employees are both bonded and insured to provide you with safe of mind.

  • Do your crews bring their own supplies?

    Yes — our team arrives fully equipped with professional cleaning supplies and tools for every service.

    If you have specific product preferences, including certain brands or eco-friendly options, we’re happy to accommodate. You can provide your own supplies or let us know your preferences in advance.

    We’ll make sure your home is cleaned using the products that best fit your needs.


  • How does your pricing work?

    We use a square-footage-based pricing model to provide clear and consistent estimates.

    Your estimate is based on:

    Home size (square footage)

    Number of bathrooms and high-detail areas

    Overall condition of the home

    Any selected add-on services

    This allows us to give you a reliable estimated total upfront, without the unpredictability of hourly pricing.

  • Do you charge by the hour?

    No — we do not charge by the hour.

    We send a professional team of 3–4 cleaners, allowing us to complete your home efficiently in one visit.

    Instead of paying for time, you’re paying for:

    A complete, high-quality clean

    A trained and coordinated team

    A consistent, professional result

  • How accurate is the estimate?

    Our estimates are designed to be accurate for most homes based on the information provided.

    However, final pricing may vary slightly depending on:

    Level of buildup or detailing required

    Condition of kitchens and bathrooms

    Presence of pets or hair

    Overall organization and accessibility

    We always aim to be transparent and will communicate any adjustments if needed.

  • Is the price fixed or can it change?

    The price shown during booking is an estimated total.

    In most cases, it remains accurate.
    Adjustments may be made if:

    The home requires significantly more time than expected

    The condition differs from what was selected

    Additional services are requested during the visit

  • How long will my cleaning take?

    We provide estimated time ranges based on your home size and service type.

    Most cleanings are completed within:

    Smaller homes: 2 – 3 hours

    Medium homes: 2 – 4 hours

    Larger homes: 3 – 6+ hours

    Because we use a team-based approach, your home is cleaned faster and more thoroughly than traditional single-cleaner services.

  • Why is the time an estimate instead of exact?

    Cleaning time depends heavily on the actual condition of the home.

    Two homes with the same size can vary based on:

    Cleanliness and buildup

    Number of bathrooms and kitchens

    Pet hair or additional detailing

    Level of organization

    For this reason, we provide realistic time ranges rather than exact durations.

  • Will the cleaning be completed in one visit?

    Yes — most cleanings are completed in a single visit using our full team.

    Larger or more detailed jobs may require additional time, but we aim to complete everything efficiently and thoroughly.

  • Why do you require a deposit?

    We reserve a dedicated cleaning team specifically for your appointment.

    A reservation deposit:

    Secures your preferred date and time

    Is applied toward your total cleaning

    Helps us ensure reliable scheduling

    The remaining balance is due after the service is completed.

  • What happens if I need to reschedule or cancel?

    We understand plans can change.

    Please provide at least 24 hours notice to reschedule

    Deposits can typically be applied to a new appointment with proper notice

  • How do I pay the remaining balance?

    The remaining balance is due after your cleaning is completed.

    We accept standard payment methods on file for a smooth and simple checkout.

  • What’s the difference between standard and deep cleaning?

    Standard Cleaning is ideal for regularly maintained homes and focuses on general upkeep.

    Deep Cleaning includes more detailed work such as:

    Buildup removal

    Extra attention to kitchens and bathrooms

    Detailed surface cleaning

    Deep cleaning is recommended for:

    First-time customers

    Homes that haven’t been professionally cleaned recently

  • Do I need to be home during the cleaning?

    No — many of our clients provide access and return after the service is complete.

    As long as we have access and clear instructions, we can handle everything.

  • Can I request additional services?

    Absolutely.

    You can add services such as:

    Inside oven cleaning

    Inside fridge cleaning

    Pet hair removal

    Heavy condition cleaning

    These can be selected during booking or requested in advance.

  • We’ve designed our service to be:

    ✔ Transparent

    ✔ Efficient

    ✔ High-quality

    If you have any additional questions, feel free to reach out — we’re happy to help.

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